Last updated: 28 September 2026. Kaya Hotels & Resorts (“we”, “us”) respects your privacy. This policy explains what personal data we collect when you visit this website, contact us or stay with us, and how we use and protect it, in line with India’s Digital Personal Data Protection Act, 2023.
What we collect
- Booking details: name, phone number, email, address, dates of stay, number of guests, preferences and special requests.
- Identity documents: government ID shown at check-in, and passport, visa and permit details for foreign nationals, as required by law.
- Payment information: handled by our booking engine and payment partners. We do not store full card details on this website.
- Messages: what you send us through the contact form, email, phone or WhatsApp.
- Website data: basic technical data such as browser type, pages visited and cookies used to run and improve the site.
How we use it
- To confirm and manage your booking, and to contact you about your stay.
- To meet legal requirements, such as guest registers and reporting foreign guests to the authorities.
- To answer your questions and improve our services.
- To send offers or updates, only if you have asked us to. You can opt out at any time.
Who we share it with
- Our booking engine and property-management provider, and payment gateways, only to process your booking and payment.
- Government or law-enforcement authorities when required by law.
- We do not sell your personal data.
How long we keep it
We keep booking and guest-register records for as long as the law requires, and other data only as long as needed for the purpose it was collected for.
Your rights
You may ask to access, correct or delete your personal data (subject to legal retention requirements), withdraw consent for marketing, or raise a concern. Contact us using the details below and we will respond within a reasonable time.
Cookies
This website uses cookies that are needed for it to work and may use analytics cookies to understand how visitors use the site. You can block cookies in your browser settings; some features may then not work.
Links to other sites
Our booking engine, social media pages and other linked websites have their own privacy policies, which we encourage you to read.
Contact
Kaya Gantavya Resort & Spa, Rimbi Road, Middle Pelling, West Sikkim 737113, India · Phone / WhatsApp: +91 76029 98999 · Email: reservations@kayahotelsandresorts.com